Refund and Return Policy

Thank you for shopping at TOYXJOY. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns:

   Due to the nature of our products, we can only accept returns on items that are unopened, unused, and in their original packaging. Returns must be initiated within 14 days of the delivery date. We cannot accept returns on items that have been opened, used, or are not in their original condition for hygiene and safety reasons.

2. Return Process:

   1. Initiate a Return: Contact our customer support team at [Your Contact Information] to initiate a return. Please provide your order number and the reason for the return.

   2. Return Authorization: If your return is approved, we will provide you with a return authorization number and instructions on how to return the item.

   3. Packaging: Pack the item securely in its original packaging, including all accessories and documentation. Clearly write the return authorization number on the outside of the package.

   4. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely. We are not responsible for items lost or damaged during return shipping.

3. Refunds:

   Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the item is in its original, unopened, and unused condition, we will process your refund to the original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

4. Exchanges:

   We do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process and place a new order for the desired item.

5. Damaged or Defective Items:

   If you receive a damaged or defective item, please contact us within 7 days of the delivery date. Provide your order number and photos of the damaged or defective item. We will either replace the item or issue a full refund, including shipping costs.

6. Non-Returnable Items:

   The following items are non-returnable:

   • Opened or used items
   • Items not in their original packaging
   • Items returned after 14 days of the delivery date
   • Gift cards

7. Cancellations:

   You can cancel your order within 24 hours of placing it. Contact our customer support team at [Your Contact Information] to request a cancellation. If the order has already been shipped, you will need to follow the return process once you receive the item.

8. Contact Us:

   If you have any questions about our refund and return policy, please contact us at [Your Contact Information].