Shipping Policy

Thank you for shopping at TOYXJOY! This shipping policy outlines the terms and conditions related to the shipment of your orders. Please read this policy carefully to understand our shipping practices.

1. Shipping Locations:

   • We currently ship to addresses within the Netherlands. We are working to expand our shipping locations in the future. Please check back for updates.

2. Shipping Methods and Delivery Times:

   • We offer the following shipping methods:

     • Standard Shipping: Delivery within 3-5 business days.

     • Express Shipping: Delivery within 1-2 business days.

   • Delivery times are estimates and may vary depending on the destination, weather conditions, and other unforeseen circumstances. Please note that business days do not include weekends or holidays.

3. Shipping Costs:

   • Shipping costs are calculated based on the weight of your order and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

   • We offer free standard shipping on orders over €50 within the Netherlands.

4. Order Processing Time:

   • Orders are typically processed within 1-2 business days. Processing time may be longer during peak seasons or promotional periods.

   • You will receive a shipping confirmation email with tracking information once your order has been shipped.

5. Discreet Packaging:

   • We understand the importance of privacy. All orders are shipped in plain, unmarked packaging to ensure discretion. The packaging will not indicate the contents or the name of our company.

6. Tracking Your Order:

   • You can track your order using the tracking number provided in the shipping confirmation email. Please allow 24-48 hours for the tracking information to update.

   • If you have any issues with tracking your order, please contact our customer support team at support@toyxjoy.com.

7. Shipping Delays:

   • While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or customs delays.

   • If your order is significantly delayed, please contact our customer support team at support@toyxjoy.com, and we will assist you in resolving the issue.

8. Lost or Damaged Packages:

   • If your package is lost or damaged during transit, please contact our customer support team at support@toyxjoy.com immediately. We will work with the carrier to investigate the issue and provide a resolution, which may include a replacement or a refund.

9. Incorrect Shipping Address:

   • It is your responsibility to provide an accurate and complete shipping address. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

   • If you realize that you have provided an incorrect shipping address, please contact us immediately at support@toyxjoy.com. We will do our best to update the address if the order has not yet been shipped.

10. Policy Updates:

    • TOYXJOY reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.